Posture Phase® Line
 
 
Customer Service >> Warranty
 
7 Year Limited Warranty
 

Posturecraft Mattress Co. provides a limited, pro rata construction warranty for 7 years from date of original transaction for mattress and foundation when purchased as a set. Customer must retain bill of sale as proof of date of purchase. Manufacturer extends full non-prorated warranty on mattress set for 1 year from date of purchase. After 1st year such repair or replacement will be made at rate of 1/7th of purchase price for each elapsed year. Manufacturer reserves the right of discretion to determine whether mattress and/or, foundation shall be repaired or replaced. All shipping and transportation costs are responsibility of purchaser. Manufacturer reserves the right to substitute materials of equal or greater value in repair or replacement of this product. Posturecraft is not responsible for incidental or consequential damages resulting from use of this product. Manufacturer reserves the right to refuse service and void warranty if, upon inspection, product is determined to be in unsanitary condition, misused, abused, or when product failure or defect is not due to faulty workmanship or materials.

 

 
 
Limited Non-Prorated Warranty
 

Posturecraft warrants that this product will be free from defects in material and workmanship as described in this warranty (hereinafter referred to as the “limited non-prorated warranty”).

 

length and conditions…

 

This limited non-prorated warranty starts on the date of purchase. To determine the length of this warranty, refer to the products label.

 

If a defect that is covered during the warranty period occurs, Posturecraft will repair or replace, at our option, the defective mattress and/or boxspring. If replacement is required, Posturecraft may substitute materials of equal or higher quality if the like components are not available.

 

circumstances of validity…

 

1.        You must be the original purchaser from an authorized Posturecraft dealer.

 

2.        You must provide a copy, or the original store purchase receipt, proof of purchase date and purchase price.

 

3.        Transportation are the responsibility of the consumer. You must provide transportation or accept freight charges to and from the Posturecraft facility to either return the product for repair or replacement of the product.

 

not covered by the warranty…

 

1.        The mattress or box spring fabric cover.

 

2.        Slight body impressions (less than 2”).

 

3.        Bent border wire due to mishandling.

 

4.        Handles - for positioning the mattress only; not intended to support full mattress weight.

 

5.        Comfort preference.

 

6.        Sheet fit.

 

7.        Transportation charges.

 

8.        Excessive abuse, soil, or stains.

 

This mattress is designed for full performance when used with a matching foundation as a total sleep system. If used on a faulty foundation, resulting mattress damage will void your warranty.

 

Posture Craft reserves the right to refuse service and invalidate this limited warranty when, upon inspection, the product is found to be in unsanitary condition, or when product failure is due to causes other than defective material and/or workmanship.

 

body impressions…

 

Your sleeping position may result in body impressions. This is normal and not a structural defect but merely the localized compacting of upholstery materials. Severe impressions are body impressions which exceed 2” in depth below the normal level of this product. Severe impressions are covered by this warranty.

 

The limited non-prorated warranty set forth herein is the only warranty for Posturecraft mattresses and boxsprings and may not be modified by any store or factory.

 

to obtain service…

 

1.            Contact the original store where the mattress and boxspring was purchased.

2.            Request a representative to inspect your claim.

3.            If the store where you purchased the product is no longer in existence or you have relocated, contact:
Po
sturecraft Mattress Company
P.O. Box 970
D
ouble Springs, AL
. 35553

 

your rights under state law…

 

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you the specific rights and you may have other rights, which may vary from state to state.

 
 
 
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